Are you a factory or a trading company?
We are a factory.
Can your machines be customized?
Yes, our machines can be customized, including the outer packaging, color, LOGO, and other specifications.
How long is the delivery time?
Usually it takes 15-35 working days.
Do you have a warranty? How long is the warranty period?
There is a warranty. The warranty period is 12 months starting from the delivery date. During the warranty period, except for human factors, spare parts are repaired free of charge. Beyond the warranty period, spare parts costs and shipping will be covered by the customer.
How to install the machine?
If installation support is required, we can install it for free within one week from the arrival of our technical support team at your facility. After the first week, standard technician service fees apply, along with travel, accommodation, and meal expenses. Alternatively, you can proceed with self-installation, and we will arrange professional staff to guide you through video call or phone support.